More than just selling xiao long bao

Service is everything at Taiwan’s Din Tai Fung restaurant group. For instance, employees at its branch in Xinyi, Taiwan, spent over an hour to help a customer from France recover his lost mobile phone from a taxi.

The service spirit CEO Warren Yang wants every Din Tai Fung employee to have is to “treat every customer as you would treat your family member, and genuinely show them your care and concern”, according to Associate Professor Brian Hwarng, Department of Decision Sciences.

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